Front Office Associate 2022-06-16

We are looking to fill the position of Front Office Associate at Dorsett Shepherds Bush. As Front Office Associate (Receptionist) you will ensure that the highest standard of customer service and hospitality at all times. Being pro-active in your approach you will lead from the front, ensuring you get the very best from our team. You will be detailed orientated, motivated and driven in order to go above and beyond and deliver a warm and welcoming guest experience.

The Front Office Associates will be responsible for supporting the Assistant Front Office Managers and Front Office Manager. He/she will ensure we provide the best customer care to all our guests. You will be detailed orientated and will be part of the team to set and maintain standards.

This is a fantastic opportunity for an independent and confident individual to join an exciting, vibrant and growing company. Dorsett Hospitality International currently operates 2 hotels in London, Dorsett Shepherds Bush & Dorsett City London, with 3 new properties set to open, including an exciting new serviced apartment brand.

The successful candidate must have previous experience in a similar establishment of working in a guest focused environment with excellent organisational skills and eye for detail. You must have excellent commend of English written and verbal and available for flexible shift pattern.

Duties & Responsibilities

The role involves the following (however not limited to):

• Ensure a high level of guest service is constantly maintained and in line with department Procedures
• Ensure that our guests receive a fast, efficient and friendly check-in and checkout
• Ensure that all customer queries or requests are handled in a polite and efficient manner
• Be proactive in solving guest issues, take ownership and use empowerment guidelines
• Ensure that both the Front Office Manager and Assistant Front Office Managers are kept fully aware of any relevant feedback from either the guests or other departments
• Assist Switchboard, Guest Service when necessary
• When dealing with other departments, ensure usage of the right channel when advising or requesting items / services for guests
• Maintain a positive attitude at all times with both the guests and the team
• To become a member of an amazing team and become our future Front Office Associate please click the apply button below. We look forward to seeing what we can achieve.
• Working knowledge of Opera is desirable

In return you will receive:

• Competitive Salary
• Career Development
• 28 Days annual leave
• Free meals whilst on Duty
• Associate discounted rate with our hotels
• Social Events
• Pension
• Refer a friend bonus £150 per colleague introduced
• Uniform Dry Cleaned 

A bit about us

Dorsett Shepherds Bush is a listed building with 317 rooms, a restaurant, 3 meeting rooms, and an executive lounge. The hotel opened its doors in June 2014 and over the last year gained the reputation of delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms.

The company has grown by leaps and bounds with hotels across China, Malaysia, Kuala Lumpur, Singapore, Japan, Australia, the United Kingdom, and Continental Europe; more properties are planned in the development pipeline. For more information on Dorsett Hospitality International, visit: www.dorsett.com

Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please send CV to: [email protected] 

Thank you for taking the time to apply for an opportunity with Dorsett International. If you do not hear from us within 14 days, unfortunately, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.