Core Values Training

Dorsett Hospitality International vision is to be a leading Global Hotel Company in the Value and Midscale Segment bringing Asian Inspired Hospitality to the World. The Core Values supports our vision which shapes our company’s culture and reflects our company values. It is the foundation in which we perform at work and behave ourselves. It is the identity of our company. It is who we are. In order to be one of the leading Global Hotel Companies, a strong, structured and aligned foundation is very important and essential.

All associates will go through our Core Values Training to ensure they embrace the 4 key pillars, namely “Integrity”, “Inspiration”, “Innovation”, and “Initiative”.

Revenue Management (Upselling Program)

The upselling program is to create an opportunity to enhance our guests’ staying experience by creating opportunities for them to indulge in the different brands, products and services we offer. Our front-line associates will be equipped with all the necessary knowledge and skills to upsell our brands, hotel products and services in a professional manner as well as achieving company and individual’s financial goals.

Customer Care Professional Program

We are dedicated to be the professional hotel practitioners by applying the Dorsett Hospitality’s service culture to go beyond our guests’ expectation and to be one of the best in class. Associates will undergo a series of Customer Care Professional Program which comprises of the ‘W.O.W. Program", “Guest Service & Guest Experience Workshop”, “Communication Skills & First Impression Workshop”, “Grooming Standard & Personal Hygiene”, “Handling Complaints & Service Recovery”.

We are committed to train, equip and develop our associates to delight our guests and create engaging experiences that truly reflect our Asian Inspired Hospitality to the world.

Train-the-Trainer Workshop

Associates who are interested to develop their training competency will be enrolled in the Train-the-Trainer Workshop, which is a practical, highly participative events which covers group instruction skills and managing groups of people.

Trainers will be able to conduct training sessions for both skills and knowledge. Trainers will be able to plan group-training sessions, which include the use of energizers, brainstorming, role plays, case studies and group discussion methodologies. The trainers will be trained to give feedback for improvement in a positive manner; manage different types of participants in a variety of learning situation and organise, administer and conduct on-the-job trainings for individual hotels.

Management Development Program

High potential associates will be identified to participate in a series of Supervisory, Managerial and Management Development Program which includes “Supervisory Skills Workshop”, ”Coaching & Mentoring Program”, “Interviewing Skills & Recruitment Workshop” and “Hotel Management Development Program”. These programs are designed to identify the best future talents and provide opportunities for individual career development; develop our associates supervisory and management skills; enhance leaders' working experience in Dorsett Hospitality International; and to equip and further enhance managers’ learning experience through Financial Management, Human Resources Management and Communication Skills.

Risk / Crisis Management

Prevention is better than cure! We would like to create a home-away-from-home environment where our internal and external guests will have a safe, comfortable and enjoyable dining and staying experience in our hotels. Training programs are designed to create the awareness and build a professional Emergency Response Team who will be equipped with Crisis Management skills and knowledge to handle any crisis situation should the matter arise in individual hotels. All associates will have the opportunity to participate in the “First Aid & Cardiopulmonary Resuscitation Program”, “Bronze Medallion Life Safety”, “Fire Brigade (Fire Prevention, Fire Fighting & Rescue)”, “Food Handlers Training”, “Loss Prevention Management”, to name a few.