Front Office Associate (Receptionist - Night) 2022-07-28

We are looking to fill the position of Front Office Associate （Receptionist － Night） at Dorsett City London Hotel. As Front Office Associate (Receptionist － Night) you will ensure that the highest standard of customer service and hospitality at all times. Being pro-active in your approach you will lead from the front, ensuring you get the very best from our team. You will be detailed orientated, motivated and driven in order to go above and beyond and deliver a warm and welcoming guest experience. The successful candidate must have previous experience in a similar establishment of working in a guest focused environment with excellent organisational skills and eye for detail. You must have excellent command of English written and verbal and available for flexible shift pattern.

The candidate will be in an existing position with a track record in similar sized hotels. This is a fantastic opportunity to be part of a dynamic team and will be an exciting new step in your career.

The Front Office Associates will be responsible for supporting the Assistant Front Office Managers and Front Office Manager. He/she will ensure we provide the best customer care to all our guests. You will be detailed orientated and will be part of the team to set and maintain standards.

The role involves the following (however not limited to):

• Ensure a high level of guest service is constantly maintained and in line with department Procedures
• Ensure that our guests receive a fast, efficient and friendly check-in and checkout
• Ensure that all customer queries or requests are handled in a polite and efficient manner
• Be proactive in solving guest issues, take ownership and use empowerment guidelines
• Ensure that both the Front Office Manager and Assistant Front Office Managers are kept fully aware of any relevant feedback from either the guests or other departments
• When dealing with other departments, ensure usage of the right channel when advising or requesting items/services for guests
• Maintain a positive attitude at all times with both the guests and the team
• To become a member of an amazing team and become our future Front Office Associate please click the apply button below. We look forward to seeing what we can achieve.
• Working knowledge of Opera is desirable