Guest Service Agent 2022-10-20

Job Responsibilities :

• To attend to all hotel guests in regards to check-in and check-out matters.
• To greet & meet guests, preparing check-in, issue keys, and collect guest payment and billing & related information.
• Attend to guests request and coordinate with housekeeping, bell service, staff and management to full fill guest requirements.
• To provide guests with hotel & services information,  forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.
• To deal with all types of guests request and ensure guest satisfaction.
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
• To responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for item/s that guest/s may order or use during their stay.
• To process guest's final bill and collect outstanding payments upon check-out.

Job Requirements:

• Establish effectiveness employee relation, attitude towards the hotel quest.
• Strong communication and writing both English and Bahasa Malaysia.
• Computer literate presentable with good personality and positive attitude.
• Maximum with 2- 3 year experience in hospitality will be an advantage
• Immediate availability will be preferred and added advantage.
• Malaysian citizen only.