Bellman 2022-10-20

Job Responsibilities :

• Attend to guests and management requests in a prompt courteous manner providing professional services at all times.
• Always greets guest and customers by their names with a warm and friendly smile.
• To welcome guests upon their arrivals and bid a courteous farewell to those departing whilst providing prompt baggage assistance.
• Adhere to designated posts, man the entrance doors and offer basic security advice to guests who are going out.
• Log and distribute all incoming mails, messages faxes and parcels and promptly distribute to the correct rooms within 15 minutes.
• Ensure that the hotel entrance and driveway are free from traffic congestion and the area clean.
• Ensure special handling of VIP's and their vehicles and provide jockey services when required.
• Assist guests with Tours & transportation requirements (Limousine / Taxi) services and pre-booking arrangements.
• Supervise parking of guests’ cars at the main entrance areas and provide parking information.
• Assist guests with sightseeing and shopping information, requests and inquiries regarding the Hotel and surrounding attractions.
• Implement confidentiality of information according to Dorsett policies.
• Maintain current knowledge of daily functions / events and assist in ushering of guests attending functions in the hotel.
• Recommend use of Hotel facilities (Bar & Restaurants) whenever possible.
• Remain alert and be aware of undesirable persons from entering the Hotel Lobby; notify and obtain assistance from the Security Department or Assistant Manager if necessary.
• Check the condition of the flags flying correctly.
• Promote professionalism through good grooming standards, appearance and ‘body language’.
• Maintain complete familiarity of safety and fire emergency procedures.
• Perform all other related duties as requested by the Concierge.
• Be aware of coach movements, tour group arrivals & departures timing.

• Be alert on baggage security and adhere to the hotel’s policy & procedures on the short and long term storage of guest luggage.
• To maintain an accurate record of check in and checkout guests.
• Full familiar with the various “EMERGENCY” procedures;

Job Requirements:

• Establish effectiveness employee relation, attitude towards the hotel quest.
• Strong communication and writing both English and Bahasa Malaysia.
• Computer literate presentable with good personality and positive attitude.
• Maximum with 2- 3 year experience in hospitality will be an advantage
• Immediate availability will be preferred and added advantage.
• Malaysian citizen only.