Assistant Credit Manager 2022-10-20

Job Responsibilities :

• The Credit Manager must carry out credit checks or investigations (reputation, solvency etc.) on individual guests, travel agencies or companies before credit is granted to them.
• The Credit Manager usually authorised credit for guests before their arrival. Authorisations can also be given for in-house guests in certain areas. He must approve all payments by personal checks, which are to be avoided.
• Credit Manger has to follow-up all guest accounts (in-house and outside guests), especially for guests having exceeded their credit limit. He/she receives daily the high balances report prepared by the Credit Clerk/Officer and action to be taken accordingly (guest contact, new credit authorisation request .......).
• In charge of all correspondence or direct contact with the guest.
• The Credit Manager must inform the General Manager and Financial Controller of all charges in the guests’ or companies situation, which are likely to affect payments (solvency problems, bankruptcy .......etc.)
• All delinquency accounts and legal suits to be managed by the Credit Mangers.
• The Monthly Ageing Receivable Report has to be prepared monthly.
• The Credit Manager will have to organise the monthly credit meeting with the General Manager, Financial Controller, Resident Manager, and all Department Heads concerned (F & B Manager, Banquet Manager etc.) where the aged Debtor Balance is thoroughly reviewed and actions decided.
• To recommend write off of un-collectable accounts.
• To review all supporting documents verifying the accuracy of the balance of receivables.
• To ensure that all event orders have a letter of undertaking or adequate deposits collected.
• To supervise the collection and also personally getting involved in the collection process whenever the need arises.
• To supervise the activities of the credit staff in order to achieve an efficient and effective performance of each individual’s duties and responsibilities.
• To ensure that the Credit Policy and Procedures are absolved by the Front Office, Sales and Marketing and Food & Beverage Departments.

Job Requirements:

• Establish effectiveness employee relation, attitude towards the hotel quest.
• Strong communication and writing both English and Bahasa Malaysia.
• Computer literate presentable with good personality and positive attitude.
• Maximum with 2- 3 year experience in hospitality will be an advantage
• Immediate availability will be preferred and added advantage.
• Malaysian citizen only.