Guest Service Manager 2022-11-21

We are looking to fill the position of Guest Services Manager working a shift pattern of Nights. As a Guest Services Manager, you must be an enthusiastic and pro-active individual who enjoys varied responsibilities with a positive approach to lead from the front, ensuring to get the best from our team.

The Guest Services Manager will be orientated, motivated, and driven to go above and beyond and deliver a warm and welcoming guest experience. Your grooming standard should be immaculate and communication skills exceptional.

The successful candidate will have previous experience of working within the Hosptiality Industry, the ability to work very efficently and have a passion to deliver a hospitable service to our guests, exceeding their expectations. If you enjoy working in a fast-paced environment then this is the place for you.

This is a fantastic opportunity for an independent and confident individual to join an exciting, vibrant and growing company. Dorsett Hospitality International currently operates 3 hotels in London, Dorsett Shepherds Bush, Dorsett City London & Dao by Dorsett, with 2 new properties set to open, including an exciting new serviced apartment brand.

Duties & Responsibilities:

The role involves the following (however not limited to):

• Consider guest experience and satisfaction in everything you and the team do to deliver an outstanding experience, take your time to understand, engage and recognise our guests;
• Ensure guests are met professionally whilst standards of reception operations being met at all times;
• Direct and oversee hotel operations during night shift to ensure guest satisfaction and safety;
• Perform reception and concierge duties after the day shift has finished;
• Ensure the successful and precise completion of the night audit and all requested reports;
• Prepare all financial and operations reports as stated in procedures with detailed eye and extreme accuracy;
• Assist with all hotel operations including other departments whenever required;
• Manage and monitor activities of the team, working at night making sure that they adhere to the standards of excellence and follow company procedures and standards at all times;
• Maintain high morale and productivity of the team as well as good cooperation and communication between the departments;
• Manage all manpower during shift to maximise and make sure all duties are completed timely and efficiently;
• Ensure compliance with all Dorsett financial, privacy, data security and H&S procedures.

Requirements:

• Knowledge of Opera PMS Systems
• Experience in a similar environment
• Eager to learn
• Flexible with working shift pattern requirements

In return you will receive:

• 28 Days Holidays
• Meals on Duty
• Associate discounted rate with our hotels
• Training and Development
• Workplace Pension Scheme
• Dry Cleaning
• Refer a friend 

A bit about us

Dorsett Shepherds Bush is a listed building with 317 rooms, a restaurant, 3 meeting rooms, and an executive lounge. The hotel opened its doors in June 2014 and over the last year gained the reputation of delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms. 

The company has grown by leaps and bounds with hotels across China, Malaysia, Kuala Lumpur, Singapore, Japan, Australia, the United Kingdom, and Continental Europe; more properties are planned in the development pipeline. For more information on Dorsett Hospitality International, visit: www.dorsett.com.

Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Please Send CV to: [email protected] 

Thank you for your application. However, please be aware that due to the high volume of applications we will contact the successful candidates. Therefore, if you have not heard from us within 14 days of your application, we are sorry that your application has been unsuccessful on this occasion. May we take this opportunity to wish you success in your search.