Guest Services Agent 2023-02-16

• Provide the most efficient and courteous service to all guests and to deliver the most complete and personalized service as may be required by the guests in all areas of Customer Service Operations.
• Conducts guest’s Check-In & Check-Out in an accurate, efficient and friendly manner.
• Conducts in-room orientation in a professional manner.
• Ensures that all guest’s registry information is complete and handled with privacy and confidentiality.
• Issues keys based on strict established procedures.
• Familiarizes him/herself with all information regarding the property’s facilities, services, operating hours, special promotions and events at all times.
• Updates him/herself in all citywide special events so as to provide residents with accurate information and advice when requested.
• Addresses all guests’ concerns or complaints with the utmost urgency. Handles all guests’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.
• Any ad-hoc duties as assigned.

Requirements

• Minimum 1 year in Front Office operations.